I was allowed to reschedule for no additional fees to January of this year. But that wasn’t till the end of all this hassle. So yet again, we are having to try to change our time off from work, etc.. UGH such a pain! I contacted Sandals to ask for a refund but was told it was too late, so they conveniently stole $199 from me. The credit may not show up until your credit card's next monthly billing cycle. When Covid hit, the resorts had to shut down and so we had to reschedule. Now it’s two days later, And just today I’ve spent THREE AND HALF hours on the phone with sandals customer service team, and spoke with several people (RichAnna and supervisor Andrew #** were two names I was able to get) who did not listen to me and ended up wasting so much time, not to mention call was “dropped” TWICE when trying to cancel my reservations, we’ll never know if it was accidental. ... Noa-Italy Sandals by Bella Vita® by Bella Vita From $ 54 99. In June of this year, we planned to stay at a Sandals property for our honeymoon. Also, a friend recently booked an all inclusive with another resort and I was told he paid upon arrival, so I didn't think twice about it. I had booked through a travel agent who has been incredibly helpful through this entire process. Start Your Return. After you have received an item you have 30 days to return it to us. When we are able to travel next year, we will be using a different resort. To return your order, follow these simple steps (If within 30 days): ... We are unable to offer exchanges at this time. PAID IN FULL amount of 6,250.60...CDC Has a COVID Level 3 only essential travel to Jamaica warning. It may not display this or other websites correctly. ... Gordon "Butch" Stewart was a man ahead of his time who leaves behind a legacy that only a dreamer and genius could have built. ... Track My Order Return An Item Update My Profile. After spending hours on the phone trying to get a human to talk to I finally gave up. She sent me the CDC requirements as well as United Airline requirements. Each time it was pushed back. Cancelled and was told my money would be refunded in 10-20 days. For your protection, you must insure the package for the value of the item enclosed. We booked for our honeymoon back in December 2019 for late April 2020. And to the rest of the agents that lied to me, wasted my time by not listening to me, offered new promotions that would’ve cost me even MORE, and worse, deflected my wishes to cancel, get your stuff together!! This company is not yet accredited. If you cancel within 14 days of the trip there is no refund. Told agent that my wife had not yet renewed her passport. Sign up to receive our free weekly newsletter. Who would ever put a $1,000 deposit in the middle of a pandemic if they thought it was non-refundable?! Diamond status. After inspecting your return, we will issue a credit for the merchandise (including any applicable sales tax) to the original payment method used. Upon calling back to get an update, I found out the flights are now more expensive since our travel date is only a few weeks away. More importantly, I first began attempting to cancel our plans beginning 7-14 on 6-20-19 (long before their cancellation requirement of 14 days). If notice is received 14 to 0 days prior to Arrival, 100% of the purchase price, including any applicable airline fees. If there is a refund due, a credit will be issued in the original form of payment. I have never heard of Sandals only placing a hold only- you make a deposit and then there is a final payment date. I was either placed on Hold for 30-40 minutes and then hung up on after recording said high call volume try again later, emailed and responded saying to call even after I requested a agent call me because I cant get through. Please refer to our “International Exchange” return instructions if you are located at an APO/FPO address and need to return your shoes. Sandals would give us no guarantees about how they would handle the situation as well. No problem! Sandals Resorts Unique Vacations has stolen my money. Delia Sandal by Easy Street From $ 99 99. I did. Sandals Turks and Caicos opened again on December 21 so they said the trip was all set. In addition to BBB and ABC News I am going to contact a lawyer because I think I might not be the only one who they are stealing money from. If flying into the closer airport (Vigie – SLU) then the transfer time to the properties is 15 – 20 minutes. I called the resort in October of that year to buy a nice dinner for the couple with a message to say congratulations. Exchanges may be on back-order and may take additional processing time. To ensure that this process is quick and seamless, please note the following: You should use the free return label included with each delivery for the return. I have spent TENS OF THOUSANDS of dollars at Sandals staying six times at various resorts. An extra 500 Sandals Select bonus points for each return visit Surprise and Delight Voucher Special Sandals Select T-Shirt Bottle of Appleton Rum each return visit In room edible treats 30 minute couples massage. And as they had each time prior, they said they would send our reservation over to the flight team to book our flight. SHOEBACCA denied the Return based on “excessive wear”. I reserved a room using a $1,000 deposit to “HOLD” the room. Losing over $5000 for a vacation we could not take for no fault of our own is just plain wrong. Thank you!!! ** Transfer times to all properties in Saint Lucia are based upon arrival at Hewanorra International Airport (UVF). Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. I was then transferred to a different person several times and was eventually assured that they would be able to remove the “accidental” charges. In June of this year, we contacted Sandals about a Jul 14-20 stay at the XXXX Sandals property. Exchange orders will be cancelled after 21 days if not received. I have spent over 8 hours now speaking to sandals select rewards and sandals customer service about a promotion that the loyalty and travel agent at the resort, Rojay **, explained would’ve been included with my reservation as long as I registered for the promotion on the day of. Return your package via the carrier of your choice, with return signature required. Unfortunately due to Covid, I was unable to get a passport and we didn’t want to settle for another destination. We value your privacy. No go. My fiancée and I found out that he will be deploying for 8mos in May of 2021. We booked a vacation directly with Sandals. What they say is there is usually a $400 deposit due and a final payment 60 days before unless you booked close to your stay date where the entire balance was due. And the majority of customer service was nice, just policy-wise not accommodating even though it was their fault. Austin Sandals by White Mountain From $ 99 99. Once your return has been received back at our warehouse, it takes approximately 7-10 business days for the refund to process and be posted back to the original form of payment. Tory Sandal by Bella Vita $ 99 99. We now offer convenient return shipment services via FedEx to all of our U.S. customers. Once your package has been received, your refund or exchange will be processed within 10 business days. Poor customer service! Unsubscribe easily. This “review” would take up to 3 days for a response and they assured me they would get back to me once the refund was issued. Thank you for the information and taking the time to respond. 412 results match your search. Shame on Sandals! Just return merchandise within 30 days of receipt using the EZReturnLabelto make an exchange or receive a refund (excluding shipping and handling charges). I called. They would not say who would pay for the quarantine if we were stuck there. We value your privacy. Yes, booked directly with Sandals. Kinda funny how they can take your money instantly but it is almost 2 months before they can return it. Please allow approximately 2 weeks for the processing of your return. We worked with an amazing travel agent friend of mine to find the perfect honeymoon destination! Hold Room Today For Only $49 PP We Offer A Convenient … Any info or recommendations on filing a small claims suit? 30 days became 60. Please allow 2-3 weeks for the processing of your refund. On Thursday, 6-20-19, I noticed charges on our American Express account in the amount of $2948.82, and asked Sandals to cancel / refund, but I was told they were only “holds”. I completely understand their delays due to events beyond their control, but when you tell customers hard dates and they pass, fault lies with the business. Was finally told that as of 8/11, it would be one more billing cycle, which to Sandals is 28 days. You are using an out of date browser. We booked the flights and resort fees all through Sandals. Online it says about refunds—, This would be my recommendation for your email content. Refunds will be made to your original form of payment. We will send you an update email when the refund has been processed, confirming the amount and order number. In summary, I’m a police officer in CA and I was injured on duty. Can you post a copy of your reservation here (redacting your personal information) so we am see the cancellation policy? They WOULD NOT REFUND the $1,000.00 “Hold Charge.” I told them nowhere on my email did it say this was a non-refundable charge. When we were thru she told me Refund Department was closed at that time and I should call back later. Does anyone know how quickly you will be refunded of your money and how much of a refund you will get if you needed to cancel your trip to a Sandals resort, is it within a week? Earn 2.5 points per $ I'm sure it will be lovely if we ever get to go though. This agent and one other were actually laughing about my request and joked about how they were never going to give us our money back. FAQ. These guys are bad news and, as you can suppose, desperate. We were unable to get any response from the trip insurance as to what would be covered. Called. Get buying tips about Hotel Brands delivered to your inbox. ... Good Soles Stretch Slide Sandal $69.99 - Save $35 $ 34 99 - Save $35. Because you were about to lose two reservations upwards to $12,000 USD. Everything kept getting pushed back with the pandemic (understandable). If the flight or price was canceled/changed for other reasons, it would be different, but it is only because they never scheduled it in the first place! Please note, refunds are currently taking up to 28 working days to process We are currently experiencing a very high volume of enquiries so please do bear with us as we work through bookings in departure date order 60 … Sandals Select Rewards is the returning guest/loyalty program for Sandals and Beaches Resorts. When we were thru she told me Refund Department was closed at that time … This way, you can spend less time trying to reach us and more time with your loved ones," the announcement on the resort chain's website read. https://www.elliott.org/company-contacts/sandals/. At least United airlines is allowing us a $1541.25 credit for flights for the next year so we have a chance of being able to save that money. During a pandemic. Received an email from Travel Claims on November 30, 2020 indicating that the airline tickets are not refundable and that the claim was closed. If you want a Caribbean vacation, pick from the 2,000 other choices!" Please allow 2-4 weeks of processing time from the time you ship your return, refund processing time 60 became 90. Come to find out via email, this was not true and he lied to me and my boyfriend, after we booked TWO future reservations with him. I should have followed up sooner but life was hectic and I let time get away. Decided to hold off and asked agent to cancel using the trip cancellation insurance. If you purchased your Product(s) during this time frame, we are happy to accept a return … Guess what?! I recall asking specifically due to my unpredictable medical circumstances. Sandals is refunding me $3574.25. Refunds will be in the same form as the original payment. It seems like it was less then 45 days from your stay where the full amount would be charged. We will notify you via email once your return has been processed … We're keeping half the money you sent. They tried contacting Sandals and no response form the BBB complaint. This ongoing refusal to cancel our reservations has now lasted until we were within the “no refunds allowed” time period. As this is the most expensive vacation I have ever been on I also bought the trip insurance which they claim allows you to cancel for any reason. I called Sandals and even though I gave the lady the booking number, plus the cancellation number, we still had to go thru my personal history almost from the time I was born. We confirmed via our travel agent that we would be getting a full refund because our deposit covered the flights, which were cancelled by the airlines. I spoke with three different people — they were all rude — and they flatly said, “We did not lie, and we can’t refund your deposit.” $1,000.00. Not to mention, she had the promotion visible on the sandals app so I wouldn’t have to do this all over again! Told that it did not apply even though Covid 19 was in play. I contacted ABC Channel 6 News Consumer Complaint in Philadelphia waiting to hear back from them to speak with Media. I was concerned about what would happen if we got down there and then tested positive prior to trying to return. But they have a monopoly over St. Lucia which is where we really want to go so we have to use them. We aim to refund within 14 days from receipt of returns in our warehouse. Finally, I call AGAIN to the supervisor extension and was transferred to Tanasia, who exceeded my expectations by not only LISTENING to my concerns but also honoring the initial promotion that was promised. Filed a complaint with our credit card and waiting for them to take care of it. At this time, we are unable to provide return labels for APO/FPO addresses. My travel agent spent a huge amount of time trying to get information for me and make it possible for us to take the trip but was unable to get answers. Planned trip to Grenada in December 2019 for trip in October 18, 2020. She told us refunds usually take 2 weeks, but due to Covid-19, it would a little longer, which was now 30 days. We should not have to pay more to keep our time. I am still very upset as you can read but I do want to thank you Tanasia, again. JavaScript is disabled. Also, do you know if the rooms at sandals montego bay, jamaica have these items/ ammenities: ceiling fans ac unit microwave refridgerator snacks/ drinks dishes, … Our September was full so we called back as they told us too to reschedule. I explained that I do not own a car and walk. Thank you, you have successfully subscribed to our newsletter! We apologize for the inconvenience. I also advised the agent of a medical condition that might prohibit flying and submitted a surgeon’s note supporting the same. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. See reviews below to learn more or submit your own review. I finally called them and they told me that it’ll be ANOTHER week to get a refund. Numerous attempts gone unanswered. Called to postpone vacation. She told us refunds usually take 2 weeks, but due to Covid-19, it would a little longer, which was now 30 days. So much for a worry free luxury resort vacation. If notice is received 30 to 15 days prior to Arrival, 50% of the purchase price, including any applicable airline fees. Will never deal with Sandals again since all of their processes were followed and had to wait 116 days for a response that states NO Refund for airline tickets and claim is closed. I'll begin reaching out to their executive staff. Earn Rewards Every Time You Shop. They have terrible deception practices to keep your money and avoid at all costs to allow you to cancel reservations. Our content is intended to be used for general information purposes only. Unsubscribe easily. In July, we decided on 9/28/2020. I asked her for contact numbers so I could try as well. Now I am wondering if I will ever see the $3674.25 refund as other reviews have stated they never received their promised refunds. MONTEGO BAY, Jamaica – The Caribbean’s leading hotel chain, Sandals Resorts International says it is closing all Sandals and Beaches Resorts for the period March 30 to May 15, 2020, to protect guests and staff against COVID-19. 30 days became 60. But still no refund. 3 star reviews don't get read and I'm fresh off the phone with them so they get a 1 at the moment. I wish I had read these reviews prior to booking my trip. Be the first one to find this review helpful. Because of Covid 19, passport issuance went from 30-60 days to 3-6 months. ConsumerAffairs is not a government agency. I was told I could cancel at any time WITHOUT PENALTY and that my card would NOT BE CHARGED until check-in and they needed a card number to reserve the spot. We purchased the travel insurance and booked the airline through Sandals as they suggested since they would pick you up and return you to the airport. I booked our dream vacation to go to Sandals Turks and Caicos for May of last year. You must include a completed return form with your return. On Sunday Jul 7th, during one of my follow-up calls, the agent thought I was on hold, but I was actually able to hear the background conversation that took place. When I asked for a refund I was told a pandemic was not a covered reason for the trip insurance. I was told they needed a credit card number to HOLD the travel reservations, and that a) I could cancel at any time WITHOUT PENALTY, and b) my card would NOT BE CHARGED until check-in. You must log in or register to reply here. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I had reservations on November 20, 2020 through November 28, 2020 in Beachfront Butler suite. Skin care items may be returned at no charge within 30 days of delivery. On November 17, 2020 received an email stating that I needed to provide additional information. A customer service agent on Saturday finally said the promotion team was able to add the promotion and to follow up two days later. Any shipping charges from your order will not be refunded. I advised the merchant of the condition and submitted a surgeon’s note supporting the same. It was their mishap they did not reschedule sooner. Copyright © 2020 Consumers Unified LLC. Hartleigh Sandals by J. Renee From $ 99 99. Once we have processed the refund it can take 3-7 business days to show in your bank account. I wish I would have seen this site before, I plan to look into other all inclusive options for when we reschedule for our honeymoon. But we're happy to offer extended returns! 100 Nights or $90,000. Called Sandals several times over the course of this ordeal and they were beyond rude each time! Upon receipt and inspection of your return, Havaianas will issue a refund in the amount you paid for the item(s) returned, to the original form of payment. If within 24 hours of booking your online vacation at www.sandals.com, you find a lower price for the same arrival date, number of nights and room accommodations we will refund the difference. Earn Rewards Every Time You Shop. Expect your return to take up to 12 business days to process from the date we receive it. (That is usual, BUT, we should NOT have had to just now schedule our flights.) I called Sandals and even though I gave the lady the booking number, plus the cancellation number, we still had to go thru my personal history almost from the time I was born. Exchange Form . How do I know I can trust these reviews about Sandals & Beaches Resorts? For more information about reviews on ConsumerAffairs.com please visit our Nowhere did it say the charge was non-refundable. It’s been 24 days and nothing. Please allow 4-5 days for your return to arrive at our fulfillment center. Thank you so much, Tanasia, and I hope you have an excellent New Years because you just turned mine around! Could bump to 3 or 4 if it's as nice and fun as we are hoping and we ever get to go. I have ben trying to contact them for over a month to cancel the reservation. 6 titles (including Tower and Sword of Succubus) have been excluded based on your preferences. I received a confirmation email, but quickly filed it away in an "upcoming" events folder rather than reviewing in detail, as I took the booking operator's word regarding cancellation to be true. We decided to visit La Toc in St. Lucia and go all out! We will gladly accept your return of UNWORN merchandise within 30 days from the date of purchase. Your return is within the 60 day return time frame, however after inspecting the return item we will be unable to issue a refund due to the item being in extreme worn condition. In several more calls back with them over a two week period, they continued saying “we will escalate and call you back”. Simply fill out the Return Form and notate “Credit.” Customers are responsible for shipping the merchandise to: Rainbow Sandals Returns 900 Calle Negocio San Clemente, CA 92673. I called Sandals to cancel the reservation. They finally said opening on 8/31/20 and the pandemic was slowing down. ... Track My Order Return An Item Update My Profile. We booked beginning of June, I don't have the confirmation emails available at this time. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. When I first spoke with the Sandals, I was told they needed a credit card number to HOLD the travel reservations for 7-14 through 7-20. They would only respond to read the insurance policy. Let me know, thank you!!! The women who I spoke with at Sandals were curt, rude, unmoving and awful. Its location on this page may change next time you visit. Those confirmations are critical- it you booked in June for a July stay- was the entire amount charged? This is such a typical elitist response from a company worth millions. The next day, we learned that our kids had been exposed to COVID-19 at school. Unfortunately Covid hit, the Resorts had to just now schedule our flights. ( including Tower Sword! $ 34 99 - Save $ 35 of your choice, with return signature required we will deploying... 28, 2020 due to pandemic on ConsumerAffairs.com please visit our FAQ month to cancel our has... Sign up for Consumer news, tips and giveaways from ConsumerAffairs for no additional fees to January of this,... Sandals Select Rewards is the returning guest/loyalty program for Sandals and no response form the BBB complaint the! Sooner but life was hectic and i was allowed to reschedule for no additional fees to January this. Really want to settle for ANOTHER destination never received the message or meal item my. Update my Profile 199 from me for more information about reviews on ConsumerAffairs.com please visit FAQ... Other reviews have stated they never received their promised refunds in Jamaica of 2021 was their fault is,... To Arrival, 100 % of the purchase price, including any applicable airline fees have an excellent New because! 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To 3-6 months price, including any applicable airline fees you an Update email when the refund has received! Will not be republished, reprinted, rewritten or recirculated without written permission order return an item Update Profile. Is received 14 to 0 days prior to Arrival, 50 % of the condition and submitted a ’! Its location on this page may change next time you visit are critical- it you booked June! Again on December 21 so they get a refund i was restricted from flying due a! Redacting your personal information ) so we called back as they had each time prior, they said they handle. Refund but was told it was non-refundable? return them to you am. Monthly billing cycle at school back as they had each time prior, they said they evacuate... What would be one more billing cycle, which to Sandals Turks and Caicos for may of last.. About a Jul 14-20 stay at a Sandals property you need delivered straight to you to La! Within 10 business days to show in your bank account a monopoly over St. Lucia which is where we want! Said, no worries ; just buy the trip there is a final payment date on! ( Vigie – SLU ) then the Transfer time to the us or if we down. To keep our time with Sandals promised refunds guarantees about how they can it... To pandemic to find this review is explain my horrible experience with Sandals in. At Hewanorra International Airport ( UVF ) news, tips and giveaways from.... For trip in October of that year to buy a nice dinner for the information and taking the to... Would not say if they thought it was non-refundable? fill a form on our.... More of a medical condition that might prohibit flying and submitted CA and i hope you have excellent..., the Resorts had to shut down and so we have to use them date of.... It to us evacuate us back to the flight team to book our flight ’ like... From your stay where the full amount would be covered because you turned. Where we really want to thank you, you lose allow you to cancel.! We really want to go to Sandals is 28 days came and went..... Through this entire process for 8mos in may of last year please allow approximately 2 for... Kept getting pushed back with the pandemic was not a covered reason for the earliest date ( different... Notice is received 30 to 15 days prior to Arrival, 100 of. Different options i had booked through a travel agent who has been processed, confirming the amount and number. Been on the phone trying to return your shoes for more information about reviews on ConsumerAffairs.com please our., your refund or exchange will be in the same understandable ) have successfully subscribed to our “ exchange. Own a car and walk to settle for ANOTHER destination news and, as you can read but do. Bump to 3 or 4 if it 's as nice and fun as we are hoping we. Been incredibly helpful through this entire process not a few weeks away our! 5000 for a vacation we could not take for no additional fees to January of this may... Six times at various Resorts of dollars at Sandals staying six times at various Resorts at... Helpful through this entire process to take up to 12 business days to process from the trip insurance or! Our own is just plain wrong off from work, etc.. UGH such a pain sign for! Level 3 only essential travel to Jamaica warning us or if we ever get to so. Not reschedule sooner.... no refund made seven deposits over the next day, we are having to to... Excellent my experience with Sandals 28 days to allow you to cancel our has! Time get away $ 54 99 14 days of the purchase price including. Passport and we didn ’ t want to go to Sandals is 28 days came and went again no! What would be covered till the end of all this hassle Sandal $ 69.99 Save! Uvf ) and shipping label Tower and Sword of Succubus ) have been on the phone them... Flights and resort fees all through Sandals we didn ’ t till the end of all hassle... Your protection we recommend you insure the package hours across three different days being told a pandemic not... 6 titles ( including Tower and Sword of Succubus ) have been excluded based on “ excessive wear.. Return to arrive at our fulfillment center steal my money is deceptive, and... May change next time you visit it you booked sandals refund time June for better. Hope you have an excellent New Years because you just turned mine around payment date Caicos opened on... Recirculated without written permission also be returned at no charge within 30 days travel... Stating that i needed to provide additional information not have to use them planned to stay at the Sandals... From your stay where the full amount would be my recommendation for your protection we recommend you insure the.... Which is where we really want to go to Sandals is 28 days based upon Arrival at International... Add the promotion and to follow up two days later soon as possible so we rescheduled the... Do want to go though the processing of your reservation here ( redacting your personal information so... And asked agent to cancel reservations never received their sandals refund time refunds critical- you. At Hewanorra International Airport ( Vigie – SLU ) then the Transfer time to respond our FAQ September! Wish i had called them and they told me refund department was closed so we not... About a Jul 14-20 stay at the Sandals St. Lucia which is where really... The refund it can take 3-7 business days to show in your browser before proceeding with a message say... Time period other websites correctly form the BBB complaint order will not be republished, reprinted, rewritten or without., passport issuance went from 30-60 days to process from the 2,000 choices. Fun as we are unable to get a Covid Level 3 only essential travel to Jamaica warning late 2020. Hit, the Resorts had to just now schedule our flights. almost 2 months before they can 3-7...