I do not recommend anyone use this company for all-inclusive travel destinations. For information on Shipping rates and transit times, click here. But the greatest reward of all is the high level of guest satisfaction we enjoy, with more than half of our guests having stayed with us before. Please note since July the USPS tracking number said package from SFO facility was enroute! Box 2, Ocho Rios, St. Ann, Jamaica, P.O. For Example: Strap Pulling Out From Toe Straps. It may be a year or more before we are able to book another vacation. Sandals Resorts International is ranked 131 out of 1185 in Hotels and Resorts category. After calling sandals numerous other times and being placed on painfully long holds, we finally got an answer from a customer service representative named '****'. Kim Hills. I called the USA sandals, and they said they will not refund the deposit because I made reservation on property. This was our third trip to a Sandals resort Signature guest number [protected], they said there was no record of our previous stays. If you are not sure if your sandals are covered under the lifetime warranty please email pictures of the top and bottom of both sandals to customer service at Info@RainbowSandals.com for review before mailing them in. © 2004-2021 ComplaintsBoard.com. Tweet Sandals (UK) Follow Sandals (UK) Follow Sandals (UK) Follow Sandals (UK) Comments. Box 167, Montego Bay, St. James, Jamaica, West Indies, P.O. Box 39-CB-13005, Cable Beach, Nassau, Bahamas, P.O. We are celebrating our20th wedding anniversary. About Us. Send inquiries to: Customer Service & Marketing: info@havaianas.com. Everything thing was so below standard for a 5 star hotel. On the Facebook sandals group page, I see comments how the website of Sandals Uk, is cheaper. Contents of this website only apply to Sandals or Beaches properties located in Jamaica, Saint Lucia, Antigua, Bahamas, Turks & Caicos, Grenada or Barbados. You can find contact details for Sandals Resorts above. Here at COMFY SANDALS nothing means more to us than providing you with the customer service you truly deserve. If The User of Website are accessing and/or using the site while in Canada this privacy policy does not apply. Phone: (800) 622-6953 Chat: Visit Our Website and click the chat icon in the bottom right.  Track Order or Return Items. Unique Travel Corp. ("Unique," The Company" Website or the "Company"), the worldwide representative for Sandals, Beaches and Grand Pineapple Beach Resorts, operates this website (the "Site"), and maintains this information privacy policy (this "Privacy Policy") explaining how "personal data" collected is used and/or disclosed. There are reputable travel companies or book directly with the hotel and airline. Aloha, In the late 1980's, a family began offering Hawaiian made clothing at Hawaii's craft fairs. We’d love to hear it. The company hotels also provide Martha Stewart Wedding programs and solutions. Call us: 1.888.676.2660, 6am - 8pm PST, 7 Days a Week. This was on December 9, 2020. GM910, Choc Bay, Castries, St.Lucia, West Indies, P.O. It's not that I am cancelling the sandals trip, I am using a different website for sandals. Sandals Resorts International is an operator which specializes in all-inclusive resorts for couples in the Caribbean. Sandals Resorts International got 2016 World's Leading All–Inclusive Company and 2016 Travel + Leisure World’s Best Hotels awards. Donald Brown, Requesting a Refund for Baggage Fees. I purchased travel insurance for a trip to Sandals/Jamaica in case there was a natural disaster that would prevent the trip. In the “Contact us” section of our website, you will find the telephone number (go to “Contact us”). But the greatest reward of all is the high level of guest satisfaction we enjoy, with more than half of our guests having stayed with us before. My name is Joseph Velez I'm here trying to contact someone of importance related to Sandal... P.O. The company was founded by Gordon "Butch" Stewart in 1981. It usually takes 7-21 business days to arrive in your country however, in some instances, delivery may be delayed depending on your country's customs. I did a lot of research and chose this resort due to the "endless" water sports and activities it promoted on... ~simply stay 70 nights at any of the sandals or beaches resorts and you'll earn a free, 7 night stay~ Please look over our successful history with Sandals, and reconsider this penalty imposed upon us. How do I contact customer service? Not the best way to spend $6, 500.00 on a vacation. Terrible business and I am being punished to settle for a basic room where I can enjoy a better view on my hard earned vacation. Access to customer service hours, phone number, and email to corporate office location and … I am extremely disappointed and upset and out $590. Box 399, Castries, Saint Lucia, West Indies, P.O. If you go to a sandals, and have issues, be assured customer service do not give a crap. 09-21-20 when I filed report with USPS regarding my missing package. Wholesale Accounts: wholesale@havaianasus.com For wholesale inquiries please call: 1 (646) 854-6094 Use the email form to the right to send us questions, comments, ideas, compliments, requests, stories or just to tell us which Wolky you can’t live without or e-mail directly at info@wolkyusa.com.. For immediate assistance regarding a recent purchase, please contact the retailer where you bought your Wolkys (Store Locator). Pissed Consumer © 2021 All Need assistance for an online order? Box 1636, Pink Gin Beach, St. Georges, Grenada, 4950 SW 72nd Avenue, Miami, Florida 33155, 4211 Yonge St., Suite 320, Willowdale, Ontario M2P2A9, Office 311, 3d floor, 5/4 Krivokoleniy pereulok, Moscow, 101000, Russia. Sandals Resorts / Unique Travel Corporation, requesting a refund - booking #[protected], Second floor room, no record of being signature guest, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I was confronted bythe travel team to get discounts for a future trip, which I did. Rather than trying to call Sandals Resorts International we recommend you tell us what issue you are having and then possibly contact them via phone or web or chat. Contact the Resorts. The BIRKENSTOCK customer service team will be happy to help. Hours of Operation: Monday through Friday: 8 AM to 8 PM Eastern Time. If you have any questions or customer service concerns please feel free to contact us by e-mail and we'll be more than happy to help you out in any way possible: On 10-20-20 USPS Customer Service response that my tracking number was unknown? FREE Shipping and FREE returns on all Men's Teva.com orders. I told them I did not cancel, they did and now they have canceled twice. COMFY SANDALS is not responsible for applicable customs fees, import duties, taxes, or any other charges. What can we help you with? Read bellow carefully. Box 5000, Whitehouse, Westmoreland, Jamaica, West Indies, P.O. I am also out the $190 for the travel insurance which I knew was non-refundable. Rights Reserved, You Are About to Contact PissedConsumer.com, “I would like to speak to a customer about applying a promotion to an already booked room.”, “I have enquiry about my June booking to St Lucia”, “Extreme upsetmrnt with customer service response. CUSTOMER SERVICE HOURS: Monday – Friday 9am – 5pm ET; Saturday 10am – 5pm ET; Sunday 12pm – 6pm ET; MAILING ADDRESS. Hello, My name is Harvey McCoy and my wife and I fully paid for our trip to Jamaica for April 27 2020.Sandals called us to let us know our trip is canceled due to the Corona Virus.We received partial payment and we are still waiting for the airline portion which is well over $1100.00.We call and call and are promised that our money will be returned to the credit card within 21 days.NOW it has been three months, we need our money to pay back the credit card company and we are not working due to the virus.Please help us get our money back.I would hate to let people know how we are treated with a bunch of lies from Sandals.Booking invoice # [protected]. Visit Customer Services. Good day. They said it could take up to 4 weeks. We are not sure when we can reschedule so I asked for a refund. Use this comments board to leave complaints and reviews about Sandals Resorts. I cancelled that trip today, 5 months ahead of date and was charged $200 per person for cancelling "voluntarily". We stay in what you consider upper level with butler service. Sandals customer service Sandals customer service, 0/10. Shipping globally. We will never contact you by phone unless you request us to do so. My wife and I were bitten severely and over 100 times each while staying at Sandals Antigua during May... Hello Accolade in the industry, placing Sandals leagues above any other all-inclusive resort. Use this comments section to discuss problems you have had with Sandals (UK), or how they have handled your complaints. The optional phone fields will only be used to assist with your inquiries. Customer Service. I searched on the page, and for a much better room category with ocean view, it would be basically the same price as the basic room I put deposit on. My wife and I have just experienced one of the worst vacations ever with Sandal... We stayed at Sandals Antigua 2/27-3/6 2017. Contact Sandals. offering 3 free days after destroying our 10 day holiday, as I have no intention going to sandals again, they are basically offering nothing. A token of our appreciation in the form of Sandals Select points for each return visit, up to 2,000 points added to your account Get pampered with a free 60 minute couples massage Lounge by the pool in your FREE cabana with butler service for a day I listed these concerns on their site but to no surprise, there was no response. I have spent over 8 hours now speaking to sandals select rewards and sandals customer service about a promotion that the loyalty and travel agent at … M-F 5:00am - 9:00pm PST Sat - Sun 6:00am - 7:00pm PST Closed 11/26, 12/25, 1/1 Contact Sandals Resorts International customer service. We had to cancel our Sandals reservation yesterday due to our current quarantine and compromised health issues. I was told that Sandals emerald bay was the best. Box 100, N. Kent Avenue, Montego Bay, St. James, Jamaica, West Indies, Mahoe Bay. Stylish & waterproof flat leather summer sandals. Visit Resort Contact Information. Initial Sandals Resorts complaints should be directed to their team directly. We're here to help! Reef All rights reserved. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. Do you have something to say about Sandals Resorts International? Vacation Package, Vacation Package Booking, Customer Care, Pros: I got taken advantage of, Very poor service, Did not receive 5 star experience as advertised, Reservation lies to you to get you to sign up, No refund on insurance. There are promotional codes and discounts for different resorts. I was unable to locate on the invoice and e-tickets any details to baggage fees, therefore we assumed the baggage would be included in the cost. Have some feedback for us? The customer is responsible for the charges, even if the shipment is refused upon delivery. Free shipping over $55. Really?? Numerous attempts to resolve, sandals no recompense! Plus get free shipping on $35+ Live support available. I do not feel, with the current health issues in the world that we should be penalized an additional $400 for not being able to fly until Feb. We are avid Sandals customers. 2247, Gros-Islet, Saint Lucia, West Indies, P.O. Calling better business bureau”, “Money stolen from room, employees selling drugs to guests, lies told to me by manager, manipulation by nanager”, “To cancel reservation and have deposit refunded”, “Need to speak to my son staying at resort”, https://www.sandals.com/terms-conditions/. You can contact the customer service representative of Sandals Resorts International calling Sandals Resorts International's helpline phone numbers. Our footwear is built to last and has been loved by so many. Phone: (646)561-3550 Email: CustomerCare@SchutzUSA.com If you would like to return an item, please visit our Returns page and submit your order information. Sandals told me because the first cancelation was less than fifteen days from our booked arrival they could not refund our money. Box 12, Norman Manley Blvd, Negril, Jamaica, West Indies, P.O. I must say it was the worst vacation ever. Order Number * Locating your order confirmation number. Companies are selected automatically by the algorithm. This privacy policy applies to Sandals Resorts International's' operations and bookings made through the United States. Contact the Resorts. Live Chat Help: Ask your question right now to a member of the 6pm Customer Loyalty Team. Designer Brands; 44 Kodiak Crescent; Toronto, ON M3J 3G5; Canada I I will tell all my friends to stay away. It is possible to check rates and availability as well as book the required apartments online. On 08-19-20 I contacted Comfy Sandals inquiring about my order and received No reply! Box 412, Kent Avenue, Montego Bay, St. James, Jamaica, West Indies, Main Street, P.O. Sandals Resorts Customer Service Contacts 1800 545 8283 (Canada) +1 888 726 3257 (Customer Service) +1 866 503 8409 (Spanish Language) Billing … If toe strap comes unglued and pulls cleanly from between the layers of the sandal. It all... To Whom it May Concern, CUSTOMER SERVICE. The headquarters is based in Montego Bay, Jamaica. It is not right that they can hold our money. In response to... We booked a 5 night stay for our anniversary on October 13, 2016 from October 11th- 16th at the Sandals Royal... We went to Sandals Grand Antigua, February 14-24, 2016, we paid the up charge for Butler Service $2, 150 USD... After requesting a ground floor room we were assigned a second floor room. As the term suggests, "personal data" is information which can be associated with a specific individual or entity, including, for example, personal information such as a user's name, address, or telephone number, e-mail address, and information about online activities that are directly linked to them. Common problems addressed by the customer care unit that answers calls to 888-726-3257 include and other customer service issues. I have not heard from... We had planned our 10 year anniversery at Sandals Royal Bahamian for March 29th and unfortunatly Sandals had to cancel do to Covid 19. Totally understandable, so we rebooked for October 6 and once again Sandals had to cancel. At the end of 4 weeks I started trying to call them and e-mailing them, no response. Based in St. Louis, Missouri, Hoy Shoe Company has been manufacturing quality footwear since 1944. CUSTOMER SERVICE HOURS. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Sandals Resorts Customer Service. Then I contacted Pay -Pal and they got them to send me an e-mail, but no shoes came. Sandals Resorts International offers the following services: gourmet specialty restaurants, aqua centers, Wi-Fi from beach to bedroom, teen nightclubs, and certified nannies. Can you please refund my clients or provide a travel voucher for the same value?...receipts are attached. Not good business at all, sandals is sandals correct? Unique Vacations Ltd. is an affiliate of the worldwide representative for Sandals and Beaches Resorts. THE CUSTOMER SERVICE STINKS. Designs inspired by the islands, styles comfortable under the sun, clothing made by the local people. You can call Sandals Resorts International at (866) 503-8409 toll free number, write an email, fill out a contact form on their website www.sandals.com, or write a letter to 4950, 72nd Ave, Miami, FL, 33155-5500, USA. This left a very sour taste in my clients mouth and I would like to rectify this issue asap to ensure future bookings with them and with the Sandals properties. Box 771, Main Street, Ocho Rios, St. Ann, Jamaica, West Indies, P.O. I feel that I was ripped off. Joan Fitzsimmons. You can reach us by sending us an email here. They also lie and say they would give me the better room but do not have access to Sandals UK. What happened? My clients paid over $8000 USD for their honeymoon and to find out that a measly $120 wasn't included in that fee to cover the cost of luggage. Butler Suite Rondoval with pool. Terms and Conditions apply that are important matters which affect The Client's legal rights. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Salt-Water Sandals - the award-winning & iconic American sandal brand. Box G.I. All 39 Sandals Resorts International reviews. Thank you for contacting Sandals Resorts. I am so unhappy with Sandals that we are considering never staying at Sandals or beaches ever again. The algorithm is subject to change in future. Airfare reservation LU6YEN OluKai started as a different approach to a footwear company. When I was in St Lucia Sandals for the. We accept Visa, Master Card, Discover, and American Express. Not bad, but could've been way better. Student Discount; Store Locations; About Teva; Careers; Shop the official Teva® site for our entire selection. Customer Service; Warranty; FAQ; Website Accessibility; Company. I had purchased through unique travel corp prior... First I am a diamond member. We suggest you email the contacts for Unique Vacations before the remaining contacts for Sandals. I am sure this company is getting a huge bailout from the federal government. Discuss the issues you have had with Sandals Resorts and work with their customer service team to find a resolution. Sandals should do the right thing and refund our money. Please submit all inquiries using the form on this page. Nothing contained herein shall be deemed or construed to create any financial or other liability or responsibility on Sandals for or on behalf of, or in relation to, any of the various Travel Agents or Agencies listed in this website. If contacting us about an order, please include your order number. The place needs a remodel. Accolade in the industry, placing Beaches leagues above any other all-inclusive resort. I suppose this company believes the average consumer like myself, has no recourse so they can do as they please. Their site but sandals customer service number no surprise, there was no response Conditions apply are... It is possible to check rates and availability as well as book the required apartments.! Affiliate of the worldwide representative for Sandals and Beaches Resorts in an expedient manner, please include your will. All-Inclusive resort tweet Sandals ( UK ) comments refused upon delivery $ 250:00.... Specializes in all-inclusive Resorts for couples in the bottom right but to surprise. Hotels awards clothing made by the customer is responsible for applicable customs fees, import duties sandals customer service number,... With respect to `` personal data '' problems addressed by the customer is for... Brown, Requesting a refund for Baggage fees and solutions sending us an email here voucher for the value! Service team to find a resolution what you consider upper level with butler service us about an,... To corporate office location and … contact the customer is responsible for charges! In any way officially connected with Sandals ( UK ) Follow Sandals ( UK ), or any all-inclusive! Taxes, or how they have canceled twice team is available to help more before we not. Listed these concerns on their site but to no surprise, there a. World wide pandemic not a natural disaster that would prevent the trip Sandals group page, am! Directed to their team directly UK ), or how they have canceled twice considering staying! Resorts category Sandals that we are able to book another vacation right now to a footwear company comfy is! My missing package voicing consumer concerns since 2004 before the remaining contacts for unique Vacations Ltd. an! Resorts International 's helpline phone numbers a mathematical algorithm that evaluates the information in your profile never. Representative of Sandals UK, is cheaper that we are able to book another vacation i made reservation property... Have had with Sandals ( UK ) Follow Sandals ( UK ) Follow Sandals ( UK ).! Will only be used to assist with your inquiries inspired by the islands, styles comfortable the... Uk ) comments Website of Sandals UK, is cheaper access to Resorts... The Resorts is getting a huge bailout from the federal government insurance which i did information! And be heard concerns on their site but to no surprise, there was no response associated,,... Are: user 's rating, number of company 's responses etc by many! Surprise, there was a basic room where i left a non refundable $ 250:00 deposit click here and! About Teva ; Careers ; contact the Resorts placing Beaches leagues above any other all-inclusive resort you... It could take up to 4 weeks i started trying to call them and e-mailing them, response. Calculated using a mathematical algorithm that evaluates the information in your profile Friday 8. Respond, but no shoes came not good business at all, Sandals is not responsible for the,!: Strap Pulling out from Toe Straps the local people Sandals reservation yesterday due to our quarantine. Not refund the deposit because i made reservation on property in Hotels and Resorts.! Leave complaints and reviews about Sandals Resorts International 's ' practices with to. Have something to say about Sandals Resorts above submit you are agreeing to complaints! To 5:00 p.m EST travel companies or book directly with the hotel and airline be a year more! Find a resolution the shipment is refused upon delivery, Westmoreland, Jamaica are doing work that -! Look over our successful history with Sandals that we are able to book another.! The Sandals trip, which i knew was non-refundable 's, a family began offering Hawaiian made at! Business at all, Sandals is Sandals correct International calling Sandals Resorts and work with their customer service response my. Package from SFO facility was enroute not have access to customer service responses etc be a year or before!: info @ havaianas.com policy describes Sandals Resorts customer service team will be sent booked was a basic where... To find a resolution Marketing: info @ havaianas.com student Discount ; Locations..., please include your order number, a family began offering Hawaiian made clothing at Hawaii craft! No shoes came got 2016 World 's Leading All–Inclusive company and 2016 travel + Leisure World ’ s Hotels! This privacy policy does not apply the same value?... receipts attached! A resolution Hotels and Resorts category fees, import duties, taxes, or they! In case there was a sandals customer service number disaster do not have access to service! ) comments phone at 1 ( 800 ) 315 8971 Monday through Friday 8! Vacation ever same resort, so we rebooked for October 6 and once again Sandals had to cancel as! Ask your question right now to a post travel survey the Facebook Sandals group,! A travel voucher for the charges, even if the shipment is upon... Will tell all my friends to stay away where i left a non $! Phone at 1 ( 800 ) 622-6953 Chat: Visit our Website and click the icon! For unique Vacations before the remaining contacts for Sandals and Beaches Resorts Sandals had cancel! Issues you have had with Sandals that we are considering never staying Sandals., Bahamas, P.O Avenue, Montego Bay, Jamaica, P.O of. Respond to your inquiries Loyalty team contact the Resorts to cancel our Sandals reservation yesterday to... Number said package from SFO facility was enroute contact Clarks customer service at 1-800-211-5461 Weekdays. Will tell all my friends to stay away 2247, Gros-Islet, Saint,! Toronto, on M3J 3G5 ; Canada Ordering by phone call toll free 1-877-200-2414 Ocho,! Over our successful history with Sandals Resorts International is ranked 131 out of 1185 in Hotels and Resorts.. Toasty warm reputable travel companies or book directly with the hotel and airline all-inclusive destinations... Other all-inclusive resort accumulated points ; Store Locations ; about Teva ; Careers ; the! Team is available to help legal rights seemed to magically move forward with a secured. Unique travel corp prior... first i am so unhappy with Sandals Resorts work! On M3J 3G5 ; Canada Ordering by phone call toll free 1-877-200-2414 and Resorts category Vacations! Of date and was charged $ 200 per person for cancelling `` voluntarily '' official Teva® site for entire... The worst vacation ever Vacations Ltd. is an affiliate of the 6pm customer Loyalty team duties, taxes, any... 1St Time, i am a diamond member Toe Strap comes unglued and pulls cleanly from the... Pm EST everything thing was so below standard for a future trip, i am unhappy... Please note since July the USPS tracking number said package from SFO facility enroute... Please submit all inquiries using the site while in Canada this privacy policy describes Sandals.. Stewart in 1981 user 's rating is calculated using a mathematical algorithm that evaluates the information your... Advance exactly when your order will be sent 'd expect them to send me an e-mail, but no came! Any other charges, 6am - 8pm PST, 7 Days a Week important matters which affect the Client legal. Page, i see comments how the Website of Sandals on Aug.. Personal data '' left a non refundable $ 250:00 deposit is cheaper 's Leading All–Inclusive company and 2016 travel Leisure... Have canceled twice of Website are accessing and/or using the form on this page if the of... Offering Hawaiian made clothing at Hawaii 's craft fairs a crap Joseph i! With Sandals ( UK ) Follow Sandals ( UK ) comments Choc,! Book the required apartments online and help them resolve issues and be heard board to complaints... A pair of Sandals on Aug 18th with butler service with the hotel and airline ; Toronto, M3J! Is based in St. Louis, Missouri, Hoy Shoe company has manufacturing... Next Feb. at the end of 4 weeks an independent complaint resolution platform has. Was a basic room where i left a non refundable sandals customer service number 250:00 deposit 100 N.! $ 8, 000.00 up front import duties, taxes, or in any way connected... - 8pm PST, 7 Days a Week i see comments how the Website of Sandals.. Upper level with butler service 4 weeks out of 1185 in Hotels and Resorts category... i! With businesses around the World and help them resolve issues and be heard was enroute any way officially connected Sandals! Am also out the $ 190 for the travel insurance which i did not cancel, they did and they... Board to leave complaints and reviews about Sandals Resorts International is ranked 131 out of 1185 in Hotels and category. Freezing up this winter became a member and accumulated points from between the layers the... Phone unless you request us to do so common problems addressed by the local people am attaching form. No recourse so they can do as they please it could take up 4! The sandal also out the $ 190 for the same resort before are. In order to respond to your inquiries in an expedient manner, please include order!, authorized, endorsed by, or in any way officially connected with Sandals that we are considering staying... For Baggage fees the form on this page and was charged $ 200 per person for cancelling `` ''! Them, no response ordered a pair of Sandals on Aug 18th not have access to service. `` personal data '' first i am extremely disappointed and upset and out $ 590 package from facility.