Your concern regarding the availability of an ATM machine on resort has been noted and will be considered by Management moving forward. Payments made by partners impact the order of prices displayed. Our room was presidential ocean-view suite. We appreciate your feedback and look forward to welcoming you again!Best regards,Royalton Saint Lucia Management Team. Although we would have loved for your stay to be perfect, we're happy it was still good. Royalton Saint Lucia Resort and Spa: Royalton Diamond Club - See 3,211 traveler reviews, 3,337 candid photos, and great deals for Royalton Saint Lucia … Reviews of Royalton Saint Lucia Resort & Spa - All inclusive ... food was not as good as royalton Mexico but it’s still ok, spa in St Lucia was terrible, cold staff were annoyed about helping you, I’m comparing to Mexico as it was out of this world, I’m a hotel general manager and if I was there I would get the St Lucia spa staff to go to Mexico spa what a different . You have to drive 10 min into town for the closest ATM. We sincerely regret your expectations were not exceeded. At Royalton, our Management Team and Hosts are committed to ensuring we deliver the All-In Luxury experience every guest deserves and we sincerely regret, this was not your experience. Cleanliness is good however swim up pool cleaning was no existent. The Royalton hotel was beautiful, clean, had great scenery, and felt safe. We appreciate your feedback and look forward to welcoming you again!Best regards,Royalton Saint Lucia Management Team. - See 1,909 traveler reviews, 1,758 candid photos, and great deals for Hideaway at Royalton Saint Lucia at Tripadvisor. Upgrading to Hideaway gives you access to an exclusive part of the hotel and beach. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We do wish there was more music/liveliness during the day around the pool area and we also found it a little odd that there isn't an ATM machine on resort site. Hopefully you visit again and your second stay is better than the first!Best regards,Royalton Saint Lucia Management Team, This is the version of our website addressed to speakers of English in the United States. This is normally my husbands favourite thing on holiday. Royalton Saint Lucia Diamond Club. We appreciate your feedback and look forward to welcoming you again.Best regards,Royalton Saint Lucia Management Team. The Diamond Club™ is definitely useful and convenient, so we're happy you found the upgrade worth it. Service was excellent, everyone very friendly, food was amazing and resort itself beyond beautiful. I'd also recommend the excursions through Nexus. Royalton St Lucia - Christmas 2020. - See 3,179 traveller reviews, 3,261 candid photos, and great deals for Cap Estate, St. Lucia, at … As per previous reviews, the service at the restaurants was a bit erratic, sometimes you had to wait a long time for your food to come and the same with your drinks. We're happy you found the holiday perfect, despite your husband's slight disappointment regarding daily activities and yours, regarding evening entertainment. Ask krajisnik33 about Royalton Saint Lucia Resort and Spa, Ask Ford-Thames about Royalton Saint Lucia Resort and Spa, Ask KD86NE about Royalton Saint Lucia Resort and Spa, Ask 72332 about Royalton Saint Lucia Resort and Spa, Ask Sandra L about Royalton Saint Lucia Resort and Spa, Ask Fifser about Royalton Saint Lucia Resort and Spa, Hotels near Royalton Saint Lucia Resort and Spa, Royalton Saint Lucia Resort and Spa Rooms, Hotels near (SLU) George F. L. Charles Airport. Your concerns regarding cleanliness, efficiency in service and maintenance have all been noted. Volleyball was only organised twice in two weeks. Diamond Club™ Royalton Negril offers you and your family an exclusive vacation experience with an upgrade to Diamond Club™. Feedback from our guests is always welcomed, as it highlights areas of opportunity for us to improve. We stayed at Hideaway at Royalton in Saint Lucia, we were in diamond club and had access to the entire property. Dear 72332, Thank you for choosing our resort as your vacation spot in Saint Lucia. We've noted all your concerns, challenges and inconveniences and assure you it will be taken into consideration by Management moving forward. We had an amazing stay at the Diamond Club Royalton resort. We stayed in May a family of 4 adults and 1 toddler.The positivesChildren's pool and play area is lovely.Staff are friendly on the bars Sheena was fab down on beach bar....Vicky at the BBQ bar and the staff in Italian were fabulous.The al a carte restaurants were great sometimes service was slow but who cares on holiday that wouldn't be a grumble for me.Rooms are beautiful on first impression The negativesThe ordering system appears all to pop constantly running out of ingredients for cocktails on bar and soft drinksBottled Water is not available at bars which I found very odd given it was very very hot surely this is a health and safety concern.The clearing service in the buffet restaurant was very slow often found ourselves asking for table to be cleared or sitting with pots on table.The cleaning isn't great and the pools were already getting grubby when we were there 3 months into opening...tiles missing off pool and one day we watched the suncream/oil floating on top of jacuzzi.The beach has builders sand on to make it look cleaner but it's nothing like the beach in the brochure as advertised it is tiny...u can barely swim in it the sea isn't clear and there is lots of sea weed.On a whole the holiday was lovely very relaxing however, would I recommend or go to another Royalton after this one possibly not. The modern facilities st Royalton Saint Lucia, warm staff, and exhilarating locale rich with both culture and world-class cuisine are the backdrop for an unforgettable All-In Luxury® escape. Our swimout room was located oceanfront in building 1, a great location. The property provides a 24-hour front desk, room service and currency exchange for Receive an exclusive vacation experience with an upgrade to Diamond ClubTM. Review collected in partnership with this hotel. Answered: How does tipping work in this area, do staff expect it everytime you use them? Is it worth it and what does it cost? We did inform the Thomson rep the following day who said he would pass this on to management as this should not have happened, we thought we might have got a note just to say they were sorry for what happened but no. There are plenty of sun beds. Royalton Saint Lucia: The Royalton St. Lucia is fantatistic, specially the Diamond Club! At Royalton, our Management Team and Hosts are committed to ensuring we deliver the All-In Luxury experience every guest deserves and we sincerely regret, this was not your experience. Royalton St Lucia - Christmas 2020. The Buffet restaurant food was amazing, something for everyone and the food was topped up quickly. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Royalton resort st Lucia, it’s a paradise on earth, diamond club is such an awesome experience, I’ve never seen a resort this clean with such friendly stuff, the pools and environs were well kept lots to eat and premium drinks all inclusive however the restaurants menu can be upgraded For a more local experience. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. Dear Fifser, Thank you for staying with us at Royalton Saint Lucia. We had an amazing stay at the Diamond Club Royalton resort. - See 3 178 traveller reviews, 3,255 candid photos, and great deals for Royalton Saint Lucia … Hopefully you visit again and your second stay is better than the first!Best regards,Royalton Saint Lucia Management Team, This is the version of our website addressed to speakers of English in United Kingdom. - See 3,178 traveller reviews, 3,261 candid photos, and great deals for Royalton Saint Lucia at Tripadvisor. Otherwise we would recommend this resort to everyone! It was well worth the money for the land and sea tour. Diamond Club™ Les complexes Royalton Luxury vous permettent de profiter de services et de commodités supplémentaires en vous inscrivant au Diamond Club™. As per previous reviews, the service at the restaurants was a bit erratic, sometimes you had to wait a long time for your food to come and the same with your drinks. Pondering whether or not to upgrade to the Diamond Club. Dear 72332, Thank you for choosing our resort as your vacation spot in Saint Lucia. We're happy you found the resort beautiful and you were impressed with the cleanliness, activities and food at the resort. The hotel had very good Covid procedures in place which made us feel safer there than back home (Gatwick social distancing not so good however)! This happened rather quickly, and before you knew it, I was checked in with a cold beverage in hand watching a couple get married as the sunset. My husband and I went for some time away and we had an amazing time. We're happy you felt you received value for money and created invaluable memories. Hopefully you change your mind about visiting again and we're able to truly deliver the vacation experience every guest at Royalton deserves!Best regards,Royalton Saint Lucia Management Team. I'd also recommend the excursions through Nexus. We had an amazing stay at the Diamond Club Royalton resort. The facility was beautiful a perfect 10 for cleanliness, activities and food. Diamond Club™ Royalton Saint Lucia offers guests an exclusive vacation experience upon upgrade to Diamond Club™. I'd highly recommend this facility. The Vibe Team will definitely welcome this feedback and work towards improving, so during your next visit, you won't have enough time for everything. We appreciate your review, despite it being disappointing, as it highlights areas of opportunity to be better. The Royalton’s posh spa is one of the biggest on the island, featuring a hydrotherapy circuit that includes a dazzling pool area with water jets. Thus did not effect me as I'm lazy and lay on a sunbed all day.Also there was no real evening entertainment, the singers in the lobby were brilliant but not on for long enough either. We're happy you had a great vacation at our resort despite the challenges, inconveniences and concerns mentioned above. We did inform the Thomson rep the following day who said he would pass this on to management as this should not have happened, we thought we might have got a note just to say they were sorry for what happened but no. When we arrived at the resort, we were immediately taken to the Diamond Club for check in. Royalton Saint Lucia Resort and Spa Features. We flew out on Tues 22nd December and think we were particularly lucky to get away during the pandemic. Otherwise we would recommend this resort to everyone! We do wish there was more music/liveliness during the day around the pool area and we also found it a little odd that there isn't an ATM machine on resort site. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. Dear Ford-Thames, Thank you for visiting our resort with your husband. No water polo organised or darts or table tennis etc. Your concern regarding the availability of an ATM machine on resort has been noted and will be considered by Management moving forward. At Royalton, our first priority is to ensure our guests receive the All-In Luxury vacation they truly deserve, so we're disappointed you felt you didn't receive that. Taxes and fees that are shown are estimates only. Decked out in white stone and soothing earth tones, the spa has a beauty salon and a relaxation area with canopied … The hotel had very good Covid procedures in place which made us feel safer there than back home (Gatwick social distancing not so good however)! - Duration: 2:15. It is always a delight to learn of experiences like yours. Otherwise we would recommend this resort to everyone! This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Royalton Punta Cana Resort & Casino: Diamond Club worth it-for a small upgrade price - See 13,466 traveler reviews, 12,492 candid photos, and great deals for Royalton Punta Cana Resort & Casino at Tripadvisor. This is normally my husbands favourite thing on holiday. The Buffet restaurant food was amazing, something for everyone and the food was topped up quickly. Review collected in partnership with this hotel. My husband and I went for some time away and we had an amazing time. We're happy you had a great vacation at our resort despite the challenges, inconveniences and concerns mentioned above. The only issue we had was with housekeeping our second week. Royalton Saint Lucia Resort and Spa, St. Lucia: "is the upgrade to the diamond club worth the..." | Check out answers, plus 3,192 reviews and 4,113 candid photos Ranked #4 of 4 hotels in St. Lucia and rated 4 of 5 at Tripadvisor. We learned about the history of St. Lucia and about how the people live. This premium level of service features the comfort of anticipatory service, exclusive á la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond ClubTM guests. RoyaltonStLucia, General Manager at Royalton Saint Lucia Resort and Spa, responded to this review. Dear KD86NE, Thank you for staying with us and still considering your vacation lovely and relaxing, despite your disappointments. Feedback from our guests is always welcomed, as it highlights areas of opportunity for us to improve. The steak house, tex mex, and Italian all had good choices and the food was pretty good. This premium level of service is the standard at Royalton Hicacos and features the comfort of anticipatory service, and … Royalton Saint Lucia Resort and Spa Features. This premium level of service features the comfort of anticipatory service, exclusive á la carte restaurants and bar areas, as well as shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. You can also bring the whole group for a day at the onsite Splash Pad to turn the fun up and the heat down. Definitely got a lot more than what we paid for. At this point we decided that we weren't in the mood to go out so ordered food from the tv and a couple of minutes later got a phone call to confirm our order, we were told it would take 45mins - we never received it. Royalton Saint Lucia: Diamond Club - See 3,181 traveller reviews, 3,255 candid photos, and great deals for Royalton Saint Lucia at Tripadvisor. more. My room at the Royalton Saint Lucia … Royalton Saint Lucia Resort and Spa: Royalton Diamond Club - See 3,288 traveller reviews, 3,411 candid photos, and great deals for Royalton Saint Lucia … Each day, awake in the preferential Diamond Club™ area after a heavenly night’s rest atop a Royalton signature DreamBed™. The only issue we had was with housekeeping our second week. Please see our partners for more details. Hopefully you change your mind about visiting again and we're able to truly deliver the vacation experience every guest at Royalton deserves!Best regards,Royalton Saint Lucia Management Team. We were in Diamond Club Block 7 with a nice view of the beach; the room was very … Ask krajisnik33 about Royalton Saint Lucia Resort and Spa. We hope you visit again and your second stay is nothing short of perfect.Best regards,Royalton Saint Lucia Management Team. My only disappointment was there were no daily activities from the vibe team. Diamond Club™ Hideaway at Royalton Saint Lucia offers an exclusive vacation experience with an upgrade to Diamond Club™. The 1 1/2 hour trip just flew by. Regular cleaning around the hotel needs more attention to detail, finger prints up the escalator glass is an example and with that amount of staff this really should be perfect. Definitely got a lot more than what we paid for. Nice new hotel, numerous staff on hand but some very laid back so your requests wasn't always actioned. St. Lucia was a great place to sit back and relax for a week. Dear Sandra L, Thank you for staying with us at Royalton Saint Lucia. The facility was beautiful a perfect 10 for cleanliness, activities and food. All in all we had a great holiday at this resort. Hideaway at Royalton Saint Lucia: Worth it! No water polo organised or darts or table tennis etc. Cleanliness is good however swim up pool cleaning was no existent. Thus did not effect me as I'm lazy and lay on a sunbed all day.Also there was no real evening entertainment, the singers in the lobby were brilliant but not on for long enough either. Your feedback has been acknowledged and will be addressed by Management moving forward to ensure improvements are made in the respective areas. We acknowledge all guest feedback and use it constructively to improve. Service was excellent, everyone very friendly, food was amazing and resort itself beyond beautiful. Food - The restaurants and buffet are all so close so there is not a far walk from your room to the good eats. Nice new hotel, numerous staff on hand but some very laid back so your requests wasn't always actioned. You have to drive 10 min into town for the closest ATM. More, Dear krajisnik33, Thank you for staying with us at Royalton Saint Lucia. Royalton Saint Lucia: Diamond club review - See 3,200 traveler reviews, 3,323 candid photos, and great deals for Royalton Saint Lucia at Tripadvisor. Royalton Saint Lucia Resort & Spa: Room 8401. Dear Ford-Thames, Thank you for visiting our resort with your husband. Definitely got a lot more than what we paid for. more. Is the Hideaway at Royalton Saint Lucia worth it? We appreciate your recommendation and look forward to welcoming you again soon!Best regards,Royalton Saint Lucia Management Team. Royalton Diamond Club Hideaway St Lucia, Air Canada vacations, almost a 5 star. There are plenty of sun beds. For your teens, Royalton Saint Lucia has Hangout Teens Club, where your children 13 to 17 can make friends, play video games, or play in the many outdoor activities without leaving the resort. We were able to use three different bars: the beach bar where Bryan kept us topped up during the day, Aquarius where the nightly shot contests and vibe were the cause of a fair few hangovers, and the pool bar at the Hideaway infinity pool. ( similar to Royal service in other large resorts such as Paradisus.). Overall the best vacation/honeymoon thus far I will be returning in the … Otherwise we would recommend this resort to everyone! Royalton Saint Lucia Resort & Spa - All inclusive has accommodations with a restaurant, free private parking, an outdoor swimming pool and a fitness center. You have to drive 10 min into town for the closest ATM. We do wish there was more music/liveliness during the day around the pool area and we also found it a little odd that there isn't an ATM machine on resort site. We're happy you found the holiday perfect, despite your husband's slight disappointment regarding daily activities and yours, regarding evening entertainment. Definitely got a lot more than what we paid for. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC, RoyaltonStLucia, General Manager at Royalton Saint Lucia Resort and Spa, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. We stayed in May a family of 4 adults and 1 toddler.The positivesChildren's pool and play area is lovely.Staff are friendly on the bars Sheena was fab down on beach bar....Vicky at the BBQ bar and the staff in Italian were fabulous.The al a carte restaurants were great sometimes service was slow but who cares on holiday that wouldn't be a grumble for me.Rooms are beautiful on first impression The negativesThe ordering system appears all to pop constantly running out of ingredients for cocktails on bar and soft drinksBottled Water is not available at bars which I found very odd given it was very very hot surely this is a health and safety concern.The clearing service in the buffet restaurant was very slow often found ourselves asking for table to be cleared or sitting with pots on table.The cleaning isn't great and the pools were already getting grubby when we were there 3 months into opening...tiles missing off pool and one day we watched the suncream/oil floating on top of jacuzzi.The beach has builders sand on to make it look cleaner but it's nothing like the beach in the brochure as advertised it is tiny...u can barely swim in it the sea isn't clear and there is lots of sea weed.On a whole the holiday was lovely very relaxing however, would I recommend or go to another Royalton after this one possibly not. I was immediately greeted and escorted to the Diamond Club Lobby where I could choose from a range of beverages and finger food while I waited to be registered. Service was excellent, everyone very friendly, food was amazing and resort itself beyond beautiful. Review tags are currently only available for English language reviews. Thank you for visiting Royalton Saint Lucia Resort & Spa and we look forward to you visiting again. It was well worth the money for the land and sea tour. Royalton Saint Lucia: The Royalton St. Lucia is fantatistic, specially the Diamond Club! No audio dock in the room as mentioned and maintenance in the room never quite happened after requesting twice. Is the Butler Service at Sandals Resorts worth it? At 6.35 the girl came to turn down our bed and was very apologetic about the situation we were in, she got help and gave the room a quick clean. Although we would have loved for your stay to be perfect, we're happy it was still good. Featuring a kids' club, this property also provides guests with a water park. Room types may vary. St Lucia itself was not what I expected either not the white sandy beaches and crystal clear sea but a very hilly rainforest for that reason not sure would be in a hurry to return. Volleyball was only organised twice in two weeks. Answered: How does tipping work in this area, do staff expect it everytime you use them? For adult guests, the resort offers Hideaway at Royalton Saint Lucia, a luxurious … Please see our partners for more details. Your concerns regarding cleanliness, efficiency in service and maintenance have all been noted. We had an amazing stay at the Diamond Club Royalton resort. The island is beautiful and the rain forest has its own charm and different vegetation. We appreciate your review, despite it being disappointing, as it highlights areas of opportunity to be better. We didn't get our room cleaned until 4.30 one evening, 2 evenings it was just before 5 and on the fourth evening my husband called housekeeping at 4.15 to ask when our room was being cleaned as we wanted to eat early, she said she would look into it, at 6.15 he called again to ask what was going on as we had no fresh towels as we didn't get clean ones the night before, again he was told they would look into what had happened. Royalton Saint Lucia: Diamond club review - See 3,178 traveller reviews, 3,261 candid photos, and great deals for Royalton Saint Lucia at Tripadvisor. We were in Diamond Club Block 7 with a nice view of the beach; the room was very … Royalton Saint Lucia: Excellent butler service at Diamond club. We do wish there was more music/liveliness during the day around the pool area and we also found it a little odd that there isn't an ATM machine on resort site. We've noted all your concerns, challenges and inconveniences and assure you it will be taken into consideration by Management moving forward. At this point we decided that we weren't in the mood to go out so ordered food from the tv and a couple of minutes later got a phone call to confirm our order, we were told it would take 45mins - we never received it. It is always a delight to learn of experiences like yours. We flew out on Tues 22nd December and think we were particularly lucky to get away during the pandemic. We're happy you found the resort beautiful and you were impressed with the cleanliness, activities and food at the resort. I'd highly recommend this facility. This is the perfect suite for you and your loved ones to enjoy. My only disappointment was there were no daily activities from the vibe team. 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